Delivery
How and when your Ignitra order arrives, and how returns work.
Orders placed through this portal are processed and shipped within one business day. Every package ships from the authorized 2026 production batch documented on our verification page.
As soon as your order ships you will receive an email with a tracking number and a link. If you have not seen it within two business days, check your spam folder, then contact orders@tryignitra.com and we will resend it.
Changed your mind, or Ignitra is not for you? You are covered by the 180-day money-back guarantee. Contact us for simple return instructions; once we receive your return we process the product refund within 3 to 5 business days. Full terms are in the refund policy.
If anything arrives damaged or incorrect, email orders@tryignitra.com within 14 days with your order number and a photo, and we will make it right at no cost to you.